Shipping Policy

 UK delivery for orders over (£50.00+) will be via Royal Mail Special Delivery at £10.50 (£2500.00 insured)

 UK delivery for orders of smaller value (under £50.00) will be via Royal Mail Recorded Delivery at £3.75.

* International orders of £100 or over will be sent out with FREE delivery- The method of posting used is a signed for, international service by Royal Mail. International orders of under £100 is charged at a variable rate, depending on the country the jewellery is being shipped to. For more information, please refer to our delivery terms and conditions, or get in touch for specific country delivery costs.

* Every item of our jewellery is delivered to you beautifully presented in our own beautiful packaging. For more information on how your item will be packaged, for example if it is a gift, please do get in touch and we will be happy to advise. Additional boxes and gift bags can also be purchased.

* Items can be returned to us for a refund within 7 days of receiving the goods, providing the goods are in an unopened, unworn condition with original packaging. After this time has exceeded, you will be issued with a credit note, for up to 28 days.

* Refunds will be minus postage and packaging, where paid.

* No bespoke manufactured items can be returned for a refund.

* For product enquiries, please email for quickest contact, or call and please leave your contact details, message, and include your email address and order number where applicable.

* Earrings are non-refundable and non-returnable due to hygiene reasons.

* If you require help picking the right chain length or bracelet length, just let us know and we will be happy to help.

* If you require help with ring sizes, just let us know and we will be happy to help.

* Our returns address is as follows –

Syston Jewellers
1211 Melton Road
Syston
Leicester
LE7 2JT
UK